Refund & Cancellation Policy
Effective August 3, 2026. Operated by Koda Acquisitions, LLC.
Cancelling
You can cancel future renewals any time with at least 7 days' notice before your next billing date, through the customer portal or by contacting support. Cancelling stops future charges; it does not cancel a delivery you have already paid for.
A visit you've paid for but not received
Your plan bills ahead of each visit. If you cancel after being charged but before we've come, you choose: take the visit, or have that payment refunded. We won't keep money for a visit we didn't make. Refunds are issued within 10 business days.
Your plan covers a service visit — up to the number of bags in your plan, with your tank filled — not a fixed quantity of salt. If your tank couldn't take the full amount on a visit we completed, the rest came back with us and there is nothing outstanding to refund. See what your plan covers.
Full refunds
If we can't serve your address, or we cancel a route and can't reschedule in a way that works for you, you get a full refund.
Delivered salt
Delivered or opened salt isn't returnable unless we brought the wrong product or it arrived damaged.
Waitlist
If your address is outside our service area you join a waitlist and are never charged. There is nothing to refund.
How to request a refund
Contact us at koda.acq@gmail.com or (385) 498-4279 and tell us your delivery address. Refunds are returned to the original payment method through Stripe.